SHIPPING & RETURNS
SHIPPING POLICY
Shipping charges for your order will be calculated and displayed at checkout based on your selected shipping option and location. All orders are processed within 5 to 10 business days. Please keep in mind that orders are not shipped or delivered on weekends or holidays.
You will receive a Shipment Confirmation email containing your tracking number once your order has shipped. The tracking number will typically be active within 24 hours.
Adventure Gear Goods, LLC is not liable for any products damaged or lost during shipping. If you receive your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
RETURN & EXCHANGE POLICY
To start a return or refund, you can contact us at adventuregeargoods@gmail.com within 7 days of receiving your item if the print is defective or if you received the wrong item, so that we can evaluate the issue and make it right.
We care about the quality of our products and the happiness of our customers. If the product is defective upon arrival from something we did, we are happy to exchange it for the same item. Please contact us immediately if this is the case.
To be eligible for a refund, the product must be returned undamaged and in its original condition. This includes the 3D printed item, as well as any packaging and accompanying materials.
The buyer is responsible for paying for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
All items need to be shipped back to us within 14 days from the date of original delivery. Upon receipt and inspection of the returned item, we will notify you via email that we have received your returned product. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-5 business days.
Non-Returnable Items:
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Custom-made (not listed on our website) or personalized items.
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Sale items